Return & Refund Policy

At Petvo, we strive to provide the best shopping experience for every pet parent.
Products can be returned only if they are damaged, defective, or incorrect.
Please report the issue within 24 hours of delivery with clear photos or videos.
After verification, we will provide a replacement or refund, depending on the situation.
Used, opened, or customer-damaged products are not eligible for return or refund.
Approved refunds will be processed to the original payment method within 5–7 business days.
For any assistance, please contact us: